Digicode Unveils DigerCompanion: An AI-Powered Compliance and Player Support Solution for Regulated iGaming Operators

Digicode announced the launch of DigerCompanion, a sophisticated AI-driven platform designed specifically for regulated iGaming environments. DigerCompanion automates critical player-facing interactions, upholding the highest regulatory compliance standards, reducing operational overhead, strengthening compliance oversight, and significantly enhancing the player experience.

The platform offers flexible deployment options, enabling operators to host DigerCompanion on-premises or in a private cloud, ensuring full ownership and control over sensitive player data.

Comprehensive Features and Capabilities

DigerCompanion incorporates six core functions essential to excellence in compliance and player support:

• Responsible Gaming Automation: Enforces strict self-exclusion protocols while minimizing manual compliance efforts.
  
  
• Promotion and Terms & Conditions Mapping: Centralizes promotional terms and automates player eligibility verification.
  
  
• Game Rules Knowledgebase: Consolidates detailed game mechanics and odds, enabling accurate and regulator-aligned responses to player queries.
  
  
• Bet History API Access: Provides players with transparent, self-service access to verify betting outcomes.
  
  
• Smart Escalation Engine: Employs behavioral analytics to escalate VIP and high-risk cases to specialized human teams appropriately.
  
  
• Multilingual Support: Delivers native-level, context-aware responses across more than 25 languages.
  
  

Operational Benefits

Adoption of DigerCompanion drives measurable operational efficiencies, including a reduction in support volume of up to 40% and a 99% increase in compliance accuracy. Additionally, average ticket handling times decrease dramatically from over five minutes to under twenty seconds. All player interactions are fully auditable, with the platform dynamically adapting to evolving regulatory requirements.