Curaçao Gaming Authority updates portal rules to tighten LOK compliance

The Curaçao Gaming Authority has overhauled its online portal documentation, adding new guidance on incident reporting, player complaints, domain management and user roles to help licensees meet Landsverordening op de Kansspelen (LOK) requirements.

On 20 January 2026, the Curaçao Gaming Authority (CGA) introduced a package of changes to its online regulatory portal, publishing a set of updated and new documents aimed at standardising how licensees interact with the system under the National Ordinance on Games of Chance (LOK). The move is intended to make the use of the portal more consistent and transparent across B2C operators and B2B suppliers.

According to the CGA, four documents form the core of the update: an expanded Online Portal User’s Manual including new modules for incident and complaint reporting, a Domain Management for Licensed Operators manual, technical Domain Management API Guidelines, and a Portal Roles and Access document that sets out who can perform which actions on behalf of a licensee.

The updated user manual now explains in detail how operators must report qualifying incidents under Article 5.10 of the LOK via the portal’s Incident Reporting Module, stressing that such events must be submitted “without delay” and that use of the portal is mandatory with immediate effect. A separate Player Complaint Reporting section outlines how B2C licensees must periodically file aggregated data on customer complaints by status and category, in line with a CGA policy adopted on 18 June 2025.

New domain management guidance clarifies how B2C operators must register, verify and activate all player-facing domains used for licensed gaming services and explains how each change made in the portal is reflected in the online certificate and CGA digital seal. Dedicated API guidelines set out what automated actions are permitted, while drawing a clear distinction between B2C and B2B use of the CGA’s blue digital seal on corporate websites, which does not in itself authorise any consumer-facing gambling activity.

The regulator has also restated its colour-coded system of “digital stamps” that indicate an operator’s licensing status: green for active B2C licences, blue for active B2B licences, grey for withdrawn or suspended licences and black for revoked ones. Orange stamps are being phased out, and the CGA expects all licensees to update the display of their seals and stamps across relevant domains by 30 January 2026. The new Roles and Access document further emphasises that operators remain fully responsible for the actions of any users authorised on their accounts, as those actions can trigger public-facing changes to certificates and seals.

For operators and suppliers already adapting to Curaçao’s transition from the legacy master–sub-licence model to direct CGA licensing under the LOK, the portal update is another signal that the regulator is moving toward a more structured, rules-based supervision model, backed by clearer digital processes and audit trails.