A Year of Listening in Kenya: The 2024 Consultation Behind ClubSoft

Consultation with Kenyan users and business owners throughout 2024 helped shape ClubSoft’s approach to game access, cashier operations, management and local operating conditions, according to the company.

MBK777 ClubSoft is highlighting the consultation work behind its land-based gaming proposition, explaining how engagement with users and business owners in Kenya throughout 2024 helped shape the product.

According to the company, the process was intended to bring the expectations of both groups into the development approach. Players encounter the games and the interface. Owners are responsible for the equipment, cash operations, reporting and overall performance of the venue.

ClubSoft’s proposition brings those perspectives together rather than treating the player-facing software as the entire product.

From User Expectations to an Operating Model

The gaming component includes slots and crash games on PCs, with both individual and supported multiplayer configurations.

For an owner, this creates a choice about how the gaming area is organised. A venue can be assessed around its available space, intended playing positions and preferred configuration, instead of assuming that every business needs an identical installation.

Alongside the games, the cashier software supports cash-based deposits and payouts. The administrative panel provides tools for organising devices and clubs and producing financial reporting.

These functions address different parts of the same working day. The player needs an accessible gaming experience. The cashier needs a clear way to handle transactions. The owner needs information that supports oversight of the business.

The website also describes simplified login, a customisable home-screen banner and support for fiat currencies as part of the product’s adaptability.

Together, these elements support a product proposition that extends beyond the selection of game titles.

Local Conditions as Part of the Design Brief

The company’s account of its Kenyan consultation also places operating conditions at the centre of the story.

Adaptation to poor-quality internet is one of the stated priorities. Partial offline functionality is intended to reduce dependence on a continuous connection for supported functions, while the treatment of individual games and transactions remains specific to the configuration.

Power interruptions are another priority. The company states that ClubSoft preserves operational information when electricity is interrupted, making data retention part of the product’s operational proposition.

The significance of this approach is the connection between feedback and the actual responsibilities of a venue owner. A product can offer attractive games and still leave unanswered questions about cash handling, reporting or what happens when the environment becomes less reliable.

ClubSoft is presenting those practical considerations as part of the same product discussion.

Technical management remains based in Kenya and is available to assist with configuration and respond to questions from operators. This gives prospective partners a direct route to discuss their own circumstances rather than relying solely on a standard presentation.

The consultation story does not end with a claim that every establishment is the same. Its value lies in recognising that the software must work as part of a real business, with different users, responsibilities and operating constraints.

Established venue owners and network decision-makers are invited to discuss their requirements with the ClubSoft team and explore a configuration suited to their operation.