CCO of Mancala Gaming gives an exclusive interview to Gambling Talk

Emiliano Sanchez, the Chief Commercial Officer of Mancala Gaming, was interviewed exclusively by Gambling Talk. In the interview, Sanchez provided insights into Mancala Gaming's mission, game development approach, and commitment to fairness and transparency.

In terms of innovation and player engagement, how does Mancala Gaming differentiate its casino games from competitors?

At Mancala Gaming, we pride ourselves on blending classic and modern elements to create a unique gaming experience. We focus on engaging mechanics and high-quality graphics, always keeping the player's emotions at the forefront. Our diverse team from around the world brings various cultural perspectives, allowing us to design games that resonate with a broad audience. Our Trigger Bonus System and unique promotional structures also set us apart, enhancing player engagement and loyalty.

Walk us through the process that Mancala Gaming uses to develop and design new casino games?

Our game development process is collaborative and inclusive. It starts with conceptualizing the game idea, followed by developing the art, animations, and sounds. Meanwhile, our math team models the game to ensure balanced gameplay. The development team then assembles and tests the game. We maintain an open-door policy, encouraging suggestions from all team members and involving everyone in the testing process. This approach ensures that our games benefit from diverse insights and rigorous quality checks.

Could you highlight the key technological advancements or unique features integrated into Mancala Gaming's software?

We incorporate cutting-edge technology into our gaming software to enhance the player experience. This includes advanced graphics rendering, sophisticated math models for gameplay, and innovative mechanics like our Hold and Earn feature. Our Trigger Bonus System is another technological innovation that has proven instrumental in driving growth for our partners.

Which measures does Mancala Gaming take to ensure the security and fairness of its casino games for players?

Ensuring security and fairness is paramount at Mancala Gaming. We use state-of-the-art encryption technologies to protect player data and transactions. We also implement robust random number generators (RNGs) to ensure that game outcomes are entirely random and fair, which has been fully tested by GLI. 

Give us an overview of Mancala Gaming's approach to regulatory compliance and licensing for its games.

We take regulatory compliance and licensing very seriously. We currently hold GLI certification on our RNG, and we are working diligently on acquiring multiple certifications, confirming our commitment to compliance and regulations in different key markets.

Which types of games does Mancala Gaming specialize in, and are there any upcoming releases or expansions in your game portfolio?

Mancala Gaming specializes in various games, including slots, and progressive jackpots. We focus on creating engaging and innovative titles that appeal to a wide range of players. Some of our most popular releases include Majestic Wolf, Epic Tower, and Buccaneer Royale. We have several exciting new titles in the pipeline that promise to offer hours of entertainment and new gameplay experiences.

How does Mancala Gaming collaborate with online casinos and gaming platforms to distribute its games?

We collaborate closely with online casinos and gaming platforms to ensure seamless integration and distribution of our games. Our account managers work like casino managers, understanding the unique needs and preferences of each partner. We provide customized promotional strategies and support to maximize the reach and success of our games. Our strong network and industry relationships also play a crucial role in our distribution efforts.

Outline the criteria that  Mancala Gaming uses to determine whether to develop a custom game for a specific client or market?

When considering custom game development, we assess several factors, including the client's specific requirements, market demand, and innovation potential. We aim to create games that not only meet the client's needs but also offer unique features that differentiate them from other offerings. Market research and player feedback are integral to this decision-making process, ensuring that the custom game will be well-received and successful.

Explain the methods that Mancala Gaming employs to gather and utilize feedback from players and clients to improve its games and services.

We actively gather feedback from our clients and players through direct communication. Our open-door policy encourages team members to share insights and suggestions. We also analyze player behavior and engagement data to identify areas for improvement. This continuous feedback loop allows us to refine our games and services to better meet the needs of our audience.

What are Mancala Gaming's future plans or goals for expanding its presence in the online gambling industry?

Looking ahead, our goals are to consolidate our presence in more markets and expand our customer base. We aim to continuously improve the quality of our games, math, and design. On the business side, we plan to enhance our support services, offer more customized promotions, and introduce more network-based promotions. Our vision is to become a leading name in the online gambling industry, known for innovation, quality, and player-centric approaches.